SpiceJet Asked to Pay Rs. 60,000 for Losing Customer’s Baggage!
After a Tripura resident lost his baggage in a SpiceJet flight, the apex court has asked the ariline to pay Rs. 60, 000 to the customer for losing his baggage. Justice J.M. Malik asked the airline to pay the compensation amount Dr. Atanu Ghosh, who lost one out of his five ‘check-in’ baggages.
Both the lower fora had granted compensation of Rs 50,000 in favour of Atanu Ghosh. After that, the airline approached the National Consumer Disputes Redressal Commission (NCDRC), (disobeying the orders of the fora) with claims that the amount awarded to Ghosh was too high.
The NCDRC, however, said that ‘the compensation already granted by the fora below is on the lower side’ and dismissed the airline’s petition, with additional costs of Rs 10,000 to be given to Ghosh.
“The consumer court is bound to take the ‘down to earth’ view. It must be borne in mind that a hand-baggage/attache, without any contents, itself costs about Rs 9,000 to Rs 10,000. The statement made by the complainant (Ghosh) clearly mentions that the luggage contained goods worth Rs 90,000. In the instant case, the deficiency on the part of the petitioners (airlines) stands established. The compensation already granted by the fora below is on the lower side. We, therefore, dismiss the revision petition with costs of Rs 10,000,” it said, and added the additional costs.
According to Ghosh, out of five registered ‘check-in’ pieces of luggage, one was missing and could not be traced.A complaint was lodged with SpiceJet officials in Kolkata regarding this, and an FIR was lodged with the Police as well.
According to Ghosh, the baggage contained expensive items such as video camera, digital camera, cosmetics and clothes, worth a total of Rs. 90,000.